User Guide for Ordering/Shipping Fee List

Inventory Classification

STD Shipping is available immediately (on the day of order)

WIP Shipping is available within 1 to 3 weeks

BTO Shipping is available within 10 to 18 weeks

NOTE: The above information shows the typical delivery time. For actual delivery time, please confirm us as it depends on our business days and/or product quantities.

Requesting Quotations

When you request quotations from us:
Our quotations greatly depend on conditions, such as our existing business relationship with you or the quantities of items you require. As we receive inquiries, our contact person will correspond with you accordingly.
When you have no quotation or response from us after more than two working days since requesting a quotation via our web site, it is possible your request may not have reached us. If so then please confirm with us via the following e-mail address: info@sensatec.co.jp
We are open on Mondays to Fridays, 9:00 a.m. to 5:30 p.m. (Japan Standard Time) except for national holidays and our special holidays, summer/new-year vacations.

Ordering

When we receive an order, we will confirm by sending an invoice to you from our contact person to the mail address registered at the time of your order.

Quantity

The maximum quantity you can purchase at one time is ten (10) items of each product.
When an order quantity exceeds the maximum limit (10) of any item, it will be cancelled without further notice.

When you require 10 pieces per product

Our quotations greatly depend on conditions such as our existing business relationship with you or the quantities you need. Please contact us using the Quotation/Ordering procedure on our web page anyway, so that we can contact you for further discussion.

Shipping to Overseas Destinations

We will decide and confirm rates via EMS (Express Mail Service).

• The rate depends on the shipping area. For the current rates, refer to the rate list for international mails.
• We will temporarily pack the ordered product, confirm the total weight, and determine the shipping rate.

Payment

Bank Transfer (Advance Payment)

Bank Name: THE KYOTO SHINKIN BANK
SWIFT Code: KYSBJPJZ
Branch: HIGASHI KAMEOKA Branch
Address: 2-12-8 Hirota Shino-cho Kameoka, Kyoto-pref. 621-0843 JAPN
Account No.: 051-0244754
Account Name: SENSATEC CO.,LTD.
* Use lowercase letters if possible, or else use uppercase.
* All bank charges must be paid by the customer.

PayPal

After selecting [PayPal] as the payment method, select “Order” in your finalization, and you will be guided to the PayPal site. Log in to the PayPal site, confirm the order and press [Next]. Note that you need to complete the process from the PayPal website in order to pay via PayPal. Incorrect or insufficient information may require you to return to selecting the payment method again.
*When using PayPal for payment, one-time payment is the standard method (the number of payments cannot be selected).
*Some types of mobile phones cannot process PayPal payments.
For how to pay using PayPal from mobile phones, refer to PayPal Express Checkout Integration Guide. Refer to: https://developer.paypal.com/docs/

Changing Payment Method

Once the order is completed, you cannot change the payment method.
When you wish to change the payment method, you must cancel your order and start ordering again.

Invoice

We will send the order sheet and the invoice form to you when your order is completed.

Product Return

When damage occurs due to transportation accidents or shipping errors:

When the product you receive is damaged due to transportation accidents or you receive items different from what you ordered, we will replace them and pay all shipping and handling charges.

If you change your mind

When you wish to return or exchange an item that is not incorrect, faulty or damaged, you must pay all shipping and handling costs, including returning and sending the replacement products. *The product cannot be returned or replaced after it has been used.

When you have no quotation or response from us after more than two working days since requesting a quotation via our web site, it is possible your request may not have reached us. If so then please confirm with us via the following e-mail address: info@sensatec.co.jp
We are open on Mondays to Fridays, 9:00 a.m. to 5:30 p.m. (Japan Standard Time) except for national holidays and our special holidays, summer/new-year vacations.

Privacy Policy

Please refer to the following: https://www.sensatec.co.jp/e/guide/privacy.php